1 reviews | Active since Feb 2010
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<p>I asked for a list of dentists I could go to, chose one, went and they paid the dentist. This dentist is still on their list but contracts out, which means I have to submit the account and I must pay the dentist. I was recommended to go to the other dentist on their list so off I went only to find out after I ad submitted the claim in September, that the dentist I went to is no longer on their list. Now I am told that they will not reimburse me. Aparently it is my job to check. The dentist Dr Papavarnavas should also have advised me that he was not longer on their list but he did not bother. Both are not quite on the up and up!</p>
Good day Ailsa,
Thank you for making contact with us here on Hello Peter and sharing your concerns with us.
We are saddened to hear about your experience and do apologize for any inconvenience created. Our list of Network Dentists are constantly updated and accessible through various means including our Website in order to avoid such inconveniences when seeking medical or dental attention.
Please note according to our Dental policy and procedures, a Network Dentist is obligated to contact our offices to confirm the member's benefits and for our offices to confirm if the Dentist is on our network before attending to a member. Unfortunately failure to comply with the above mentioned will result in non payment of claims.
Kind regards,
Affinity Dental Management Team.
Best regards,
Good day Ailsa,
Thank you for making contact with us here on Hello Peter and sharing your concerns with us.
We are saddened to hear about your experience and do apologize for any inconvenience created. Our list of Network Dentists are constantly updated and accessible through various means including our Website in order to avoid such inconveniences when seeking medical or dental attention.
Please note according to our Dental policy and procedures, a Network Dentist is obligated to contact our offices to confirm the member's benefits and for our offices to confirm if the Dentist is on our network before attending to a member. Unfortunately failure to comply with the above mentioned will result in non payment of claims.
Kind regards,
Affinity Dental Management Team.
Best regards,