jK
joshua K
1 reviews | Active since Nov 2009
29 Aug 2025, 07:52
Daylight *******
I utterly upset that the sales agent did not inform me that i need pre-auth to visit the doctor they deducted 3215 the first month without confirmation about the insurance and did not send my documents too confirm i had to complain to receive my documents and saw that i need to be auth to visit a doc *** if i knew this i would not sign up and would have gone back to discovery
I need to cancel this policy and i want a full refund for my first installment with no excuses
Helpful (0)
Replies (4)0
Replies (4)
Affinity Health's replyOfficial
29 Aug 2025, 08:51 Good morning Joshua,
Thank you for bringing your concerns to our attention.
Please allow us to extend our apologies for any inconvenience regarding the delivery of your policy documents and the clarity around pre-authorisation requirements.
Affinity Health is committed to ensuring that all clients are provided with accurate information regarding their benefits and policy processes, including the requirement for pre-authorisation before certain medical consultations. We are sorry to learn that this was not adequately explained to you during the sales process.
A Complaints Officer will be in contact with you directly to assist further.
Thank you for giving us the opportunity to resolve this matter.
Kind Regards,Affinity Health Management Team
Thank you for bringing your concerns to our attention.
Please allow us to extend our apologies for any inconvenience regarding the delivery of your policy documents and the clarity around pre-authorisation requirements.
Affinity Health is committed to ensuring that all clients are provided with accurate information regarding their benefits and policy processes, including the requirement for pre-authorisation before certain medical consultations. We are sorry to learn that this was not adequately explained to you during the sales process.
A Complaints Officer will be in contact with you directly to assist further.
Thank you for giving us the opportunity to resolve this matter.
Kind Regards,Affinity Health Management Team
Affinity Health's reply29 Aug 2025, 08:51
Official
Good morning Joshua,
Thank you for bringing your concerns to our attention.
Please allow us to extend our apologies for any inconvenience regarding the delivery of your policy documents and the clarity around pre-authorisation requirements.
Affinity Health is committed to ensuring that all clients are provided with accurate information regarding their benefits and policy processes, including the requirement for pre-authorisation before certain medical consultations. We are sorry to learn that this was not adequately explained to you during the sales process.
A Complaints Officer will be in contact with you directly to assist further.
Thank you for giving us the opportunity to resolve this matter.
Kind Regards,Affinity Health Management Team
Thank you for bringing your concerns to our attention.
Please allow us to extend our apologies for any inconvenience regarding the delivery of your policy documents and the clarity around pre-authorisation requirements.
Affinity Health is committed to ensuring that all clients are provided with accurate information regarding their benefits and policy processes, including the requirement for pre-authorisation before certain medical consultations. We are sorry to learn that this was not adequately explained to you during the sales process.
A Complaints Officer will be in contact with you directly to assist further.
Thank you for giving us the opportunity to resolve this matter.
Kind Regards,Affinity Health Management Team
jK
joshua K's updateReviewer Update
29 Aug 2025, 08:55Good day
Thank you for your reply
i dont want any calls from you and dont want anything to do with you my first relationship is sour already
Just cancel this and refund me dont want anything else thanks
Thank you for your reply
i dont want any calls from you and dont want anything to do with you my first relationship is sour already
Just cancel this and refund me dont want anything else thanks
jK
joshua K's update29 Aug 2025, 08:55
Reviewer Update
Good day
Thank you for your reply
i dont want any calls from you and dont want anything to do with you my first relationship is sour already
Just cancel this and refund me dont want anything else thanks
Thank you for your reply
i dont want any calls from you and dont want anything to do with you my first relationship is sour already
Just cancel this and refund me dont want anything else thanks
Affinity Health's replyOfficial
29 Aug 2025, 09:07Good morning Joshua,
Thank you for getting back to us.
We will ensure that the relevant feedback is provided to you in writing.
Kind Regards,Affinity Health Management Team
Thank you for getting back to us.
We will ensure that the relevant feedback is provided to you in writing.
Kind Regards,Affinity Health Management Team
Affinity Health's reply29 Aug 2025, 09:07
Official
Good morning Joshua,
Thank you for getting back to us.
We will ensure that the relevant feedback is provided to you in writing.
Kind Regards,Affinity Health Management Team
Thank you for getting back to us.
We will ensure that the relevant feedback is provided to you in writing.
Kind Regards,Affinity Health Management Team
Affinity Health's replyOfficial
10 Sept 2025, 16:29Good day Joshua,
We thank you for affording us the opportunity to resolve your complaint. We can confirm that feedback has been provided on email, as per your request.
Should you require further assistance, please don't hesitate to reach out.
Kind Regards,Affinity Health Management Team
We thank you for affording us the opportunity to resolve your complaint. We can confirm that feedback has been provided on email, as per your request.
Should you require further assistance, please don't hesitate to reach out.
Kind Regards,Affinity Health Management Team
Affinity Health's reply10 Sept 2025, 16:29
Official
Good day Joshua,
We thank you for affording us the opportunity to resolve your complaint. We can confirm that feedback has been provided on email, as per your request.
Should you require further assistance, please don't hesitate to reach out.
Kind Regards,Affinity Health Management Team
We thank you for affording us the opportunity to resolve your complaint. We can confirm that feedback has been provided on email, as per your request.
Should you require further assistance, please don't hesitate to reach out.
Kind Regards,Affinity Health Management Team