GI
Gabisile I
1 reviews | Active since Sept 2022
12 Dec 2022, 08:14
Customer Service Unavailability on Weekends Nightmare
I was extremely dissapointed! I had to go get medicine OTC only to find that my membership didnt match? i've been paying all this while... and on top of that the customer service was unavailable... Guys what if those meds were a matter of life and death. You guys need to extend the working hours to weekends. Now i'm back at work , still sick yet i have medical over.... that's insane!!!!!!!!!!!!!!
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Replies (2)
Affinity Health's replyOfficial
12 Dec 2022, 09:57Good Morning Gabisile.
Your review is concerning to us and has been referred to the Complaints Department to further look into. A Complaints Officer will provide you with feedback in due course.
Our sincere apologies for the inconvenience caused.
Warm Regards,
Affinity Health Management Team.
Your review is concerning to us and has been referred to the Complaints Department to further look into. A Complaints Officer will provide you with feedback in due course.
Our sincere apologies for the inconvenience caused.
Warm Regards,
Affinity Health Management Team.
Affinity Health's reply12 Dec 2022, 09:57
Official
Good Morning Gabisile.
Your review is concerning to us and has been referred to the Complaints Department to further look into. A Complaints Officer will provide you with feedback in due course.
Our sincere apologies for the inconvenience caused.
Warm Regards,
Affinity Health Management Team.
Your review is concerning to us and has been referred to the Complaints Department to further look into. A Complaints Officer will provide you with feedback in due course.
Our sincere apologies for the inconvenience caused.
Warm Regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
14 Dec 2022, 11:01Good Morning Gabisile.
We can confirm that a Complaints Officer has been in contact with you and has provided you with feedback and assistance in relation to your complaint.
Warm Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you and has provided you with feedback and assistance in relation to your complaint.
Warm Regards,
Affinity Health Management Team.
Affinity Health's reply14 Dec 2022, 11:01
Official
Good Morning Gabisile.
We can confirm that a Complaints Officer has been in contact with you and has provided you with feedback and assistance in relation to your complaint.
Warm Regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you and has provided you with feedback and assistance in relation to your complaint.
Warm Regards,
Affinity Health Management Team.