NM
Nelisiwe M
1 reviews | Active since Mar 2025
24 Mar 2025, 14:03
Customer service
Sense of urgency 0/10 Unnecessary virtual consultations.
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
24 Mar 2025, 14:17Good Day Nelisiwe
We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide timely and effective service, and your feedback is important to us.
We’d love to better understand your concerns regarding the sense of urgency and virtual consultations, so our Complaints Team will be in contact with you to discuss this matter further.
Best regards
Affinity Health Management Team
We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide timely and effective service, and your feedback is important to us.
We’d love to better understand your concerns regarding the sense of urgency and virtual consultations, so our Complaints Team will be in contact with you to discuss this matter further.
Best regards
Affinity Health Management Team
Affinity Health's reply24 Mar 2025, 14:17
Official
Good Day Nelisiwe
We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide timely and effective service, and your feedback is important to us.
We’d love to better understand your concerns regarding the sense of urgency and virtual consultations, so our Complaints Team will be in contact with you to discuss this matter further.
Best regards
Affinity Health Management Team
We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide timely and effective service, and your feedback is important to us.
We’d love to better understand your concerns regarding the sense of urgency and virtual consultations, so our Complaints Team will be in contact with you to discuss this matter further.
Best regards
Affinity Health Management Team
Affinity Health's replyOfficial
31 Mar 2025, 10:23Good Day Nelisiwe,
We can confirm that our Complaints Team has been in contact with you to discuss your concerns.
Upon review of your interactions with our agents and nurses, we can confirm that all assistance was provided within the allocated turnaround times.
Additionally, please refer to the email communication sent earlier, which addresses the other concerns you raised.
Should you require any further assistance, please do not hesitate to reach out.
Best regards,
Affinity Health Management Team
We can confirm that our Complaints Team has been in contact with you to discuss your concerns.
Upon review of your interactions with our agents and nurses, we can confirm that all assistance was provided within the allocated turnaround times.
Additionally, please refer to the email communication sent earlier, which addresses the other concerns you raised.
Should you require any further assistance, please do not hesitate to reach out.
Best regards,
Affinity Health Management Team
Affinity Health's reply31 Mar 2025, 10:23
Official
Good Day Nelisiwe,
We can confirm that our Complaints Team has been in contact with you to discuss your concerns.
Upon review of your interactions with our agents and nurses, we can confirm that all assistance was provided within the allocated turnaround times.
Additionally, please refer to the email communication sent earlier, which addresses the other concerns you raised.
Should you require any further assistance, please do not hesitate to reach out.
Best regards,
Affinity Health Management Team
We can confirm that our Complaints Team has been in contact with you to discuss your concerns.
Upon review of your interactions with our agents and nurses, we can confirm that all assistance was provided within the allocated turnaround times.
Additionally, please refer to the email communication sent earlier, which addresses the other concerns you raised.
Should you require any further assistance, please do not hesitate to reach out.
Best regards,
Affinity Health Management Team