Customer Service

I just want to take a moment to commend the excellent customer service I received today from a young lady named Ntombi who is employed by Affinity Health as a Telephonic Customer Service Consultant.

She was very polite and helpful. She spoke very precise and in a manner that I could easily hear and understand her. She managed to resolve my issue in literally 5 minutes.

This is the 2nd time I've received this manner of service assistance from Affinity Health Telephone Consultants and currently this is what keeps me still signed up with their products, even though I have considered changing Health Plans to a different company, but for now I am okay with the products, but more impressed with the way I've been treated by their consultants, also I never wait long on a call to get assisted. So that is a plus on another note.

Thanks so much Ntombi and keep up your manner of Service to your employer's customers. I recommend Affinity further invest in you. Affinity she definitely is an Asset to you, so please match her in her hard work.