JS
Johan S
1 reviews | Active since May 2020
06 May 2020, 14:44
Curruption from infiniry side,
On the end of April they deducted somebody else payment from my bank account and in this virus circumstances where i am unemployed at the moment waiting for them to come back to me and mean while i must live as they deducted the last money in my bank i had for the month.
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
06 May 2020, 14:59Good Day Johan
We are extremely disconcerted to read of your experience with our company, as it is not our intention to create dissatisfaction and service delivery failure to our members.
We can confirm that a Complaints Officer was in contact with you to assist with regards to your complaint.
The relevant Complaints Officer will be in further contact with you to resolve your complaint.
We sincerely apologize for the inconvenience caused to you.
Kind Regards
Affinity Health Management Team
We are extremely disconcerted to read of your experience with our company, as it is not our intention to create dissatisfaction and service delivery failure to our members.
We can confirm that a Complaints Officer was in contact with you to assist with regards to your complaint.
The relevant Complaints Officer will be in further contact with you to resolve your complaint.
We sincerely apologize for the inconvenience caused to you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply06 May 2020, 14:59
Official
Good Day Johan
We are extremely disconcerted to read of your experience with our company, as it is not our intention to create dissatisfaction and service delivery failure to our members.
We can confirm that a Complaints Officer was in contact with you to assist with regards to your complaint.
The relevant Complaints Officer will be in further contact with you to resolve your complaint.
We sincerely apologize for the inconvenience caused to you.
Kind Regards
Affinity Health Management Team
We are extremely disconcerted to read of your experience with our company, as it is not our intention to create dissatisfaction and service delivery failure to our members.
We can confirm that a Complaints Officer was in contact with you to assist with regards to your complaint.
The relevant Complaints Officer will be in further contact with you to resolve your complaint.
We sincerely apologize for the inconvenience caused to you.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
12 May 2020, 11:54Good Day Johan
We can confirm that a Complaints Officer has been in constant communication with you to assist in resolving your complaint.
Furthermore we can confirm that a refund was paid today and proof of payment was forwarded to you.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in constant communication with you to assist in resolving your complaint.
Furthermore we can confirm that a refund was paid today and proof of payment was forwarded to you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply12 May 2020, 11:54
Official
Good Day Johan
We can confirm that a Complaints Officer has been in constant communication with you to assist in resolving your complaint.
Furthermore we can confirm that a refund was paid today and proof of payment was forwarded to you.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in constant communication with you to assist in resolving your complaint.
Furthermore we can confirm that a refund was paid today and proof of payment was forwarded to you.
Kind Regards
Affinity Health Management Team