AB
Alex B
1 reviews | Active since Sept 2019
22 Feb 2021, 12:19
Cumbersome Claims Processes
Claims processes are very cumbersome, not user friendly and not customer orientated. Customer is given the run around
Helpful (0)
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Replies (2)
Affinity Health's replyOfficial
22 Feb 2021, 12:39Good Day Alex B,
Thank you for raising your concerns with us.
Please be advised that it was never our intention to cause any distress to our members. All processes are put in place to ensure that members have the convenience of sending through all requested documentation when claiming and members are provided with feedback timeously.
Your concerns will be looked into and a Complaints Officer will be in contact with you soon.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that it was never our intention to cause any distress to our members. All processes are put in place to ensure that members have the convenience of sending through all requested documentation when claiming and members are provided with feedback timeously.
Your concerns will be looked into and a Complaints Officer will be in contact with you soon.
Kind Regards
Affinity Health Management Team
Affinity Health's reply22 Feb 2021, 12:39
Official
Good Day Alex B,
Thank you for raising your concerns with us.
Please be advised that it was never our intention to cause any distress to our members. All processes are put in place to ensure that members have the convenience of sending through all requested documentation when claiming and members are provided with feedback timeously.
Your concerns will be looked into and a Complaints Officer will be in contact with you soon.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
Please be advised that it was never our intention to cause any distress to our members. All processes are put in place to ensure that members have the convenience of sending through all requested documentation when claiming and members are provided with feedback timeously.
Your concerns will be looked into and a Complaints Officer will be in contact with you soon.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
22 Feb 2021, 13:40We can confirm that you have been contacted by a Complaints Officer and assistance was provided.
Kind Regards
Affinity Health Management Team
Kind Regards
Affinity Health Management Team
Affinity Health's reply22 Feb 2021, 13:40
Official
We can confirm that you have been contacted by a Complaints Officer and assistance was provided.
Kind Regards
Affinity Health Management Team
Kind Regards
Affinity Health Management Team