MK
Melani K

1 reviews | Active since Dec 2020

23 Dec 2020, 08:03

Crockett Affinity health

I agree.. joined them 4years ago (i think.. feels forever) and i had GREATE service from them.. they covered every thing. But not now.. some one from there call centre called me up informing me the ower premiums have to go up before the annual increase due to the fact that they now are moving from a insurance to a medical aid.. in 2021.. i said yes. Then came covid.. reduced my payments for two months and sins then no mater how much i pay.. i still " owe money " my benifts are now suspended and with the holidays at hand.. no one of them answers the phone(except the pre-otherisings and emergencys). So i jyst waisted 4 odd years of payments and for what... i am not paying a sent further also not for the time that i am not covered..

0
Replies (3)
Affinity Health
Affinity Health's reply23 Dec 2020, 09:15
Official
Good Day Melani

Thank you so much for raising your concerns with us. We will ensure that you are contacted and assisted by the relevant Department relating to your premium payments.

Kind Regards
Affinity Health Management Team
Affinity Health
Affinity Health's reply23 Dec 2020, 11:48
Official
Please note that an agent has tried contacting the policyholder but to no avail. Email communication has been sent requesting for a convenient time. 

Kind Regards
Affinity Health Management Team
Affinity Health
Affinity Health's reply24 Dec 2020, 09:14
Official
Good Day Melani

We can confirm that the policyholder was contacted and assisted with the concerns you have raised. The policyholder has made payment arrangements with the relevant Department.

Kind Regards
Affinity Health Management Team