1 reviews | Active since Dec 2021
Contradictory information from two agents.
We've been told two different stories by two different Affinity agents. One said we could keep our additional gap cover, the other said we could not, as you 'can't do that with a medical "insurer"'. With our first call we were given the impression Affinity was giving us a Hospital plan like a Medical Aid. At tno time did they correct this misconception, and they've never corrected here, even ranking #1 here on Hello Peter in the "Medical Aid" category. But upon cancelling our hospital plan with our previous medical aid, the information we're getting from Affinity is now contradictory to what the agent said when we signed up. We're now feeling apprehensive about our switch, and we're losing trust in the company.
Thank you for taking the time to share your experience with us. We sincerely regret any confusion or frustration caused by the conflicting information you received.
Please rest assured that we take your concerns very seriously. This matter will be thoroughly investigated, and we will provide you with detailed feedback as soon as our investigation is complete.
Thank you for your patience and understanding as we work to resolve this matter.
Kind regards,Affinity Health Management Team
Thank you for taking the time to share your experience with us. We sincerely regret any confusion or frustration caused by the conflicting information you received.
Please rest assured that we take your concerns very seriously. This matter will be thoroughly investigated, and we will provide you with detailed feedback as soon as our investigation is complete.
Thank you for your patience and understanding as we work to resolve this matter.
Kind regards,Affinity Health Management Team
We can confirm that a Complaints Officer has reached out to the policyholder to thoroughly explain the application and quality assurance process, as well as to provide the necessary clarity regarding your plan and its benefits.
Affinity Health is committed to ensuring that every member is equipped with accurate and comprehensive information to make an informed decision before the activation of their policy. We take full responsibility for addressing your concerns and will use this feedback to improve our processes and communication moving forward.
Should you have any additional questions or require further assistance, please do not hesitate to reach out. We are here to help and restore your confidence in our services.
Kind regards,
Affinity Health Management Team
We can confirm that a Complaints Officer has reached out to the policyholder to thoroughly explain the application and quality assurance process, as well as to provide the necessary clarity regarding your plan and its benefits.
Affinity Health is committed to ensuring that every member is equipped with accurate and comprehensive information to make an informed decision before the activation of their policy. We take full responsibility for addressing your concerns and will use this feedback to improve our processes and communication moving forward.
Should you have any additional questions or require further assistance, please do not hesitate to reach out. We are here to help and restore your confidence in our services.
Kind regards,
Affinity Health Management Team