1 reviews | Active since Mar 2018
Consultant hung up on me?!?!?
Consultant named Lebo just hung up on me. I have been trying since January to change my debit order date to the 7th of each month, but still each month they try and debit it on the 1st ending in me having to pay the debit return fee. Then to have him hang up on me as soon as i start my rant about wanting to just cancel my policy and go elsewhere. But don't make any mistake, i received the email with the eft details to pay my outstanding premium within seconds of him hanging up! Ridiculous customer care.
Good day Hildegard
Thank you for sharing your concerns with us.
Please be advised that your complaint will be investigated by a Complaints Officer who will return to you with feedback soon.
Kind regards
Affinity Health Management Team
Good day Hildegard
Thank you for sharing your concerns with us.
Please be advised that your complaint will be investigated by a Complaints Officer who will return to you with feedback soon.
Kind regards
Affinity Health Management Team
Good day Hildegard
Thank you for your patience in awaiting response.
We can confirm that the aforementioned agent experienced technical difficulties, and the call cut while you were being assisted.
Please be assured that your debit order date has already been amended as requested.
Kindly expect contact from a Complaints Officer today to resolve any further grievances.
Kind regards
Affinity Health Management Team
Good day Hildegard
Thank you for your patience in awaiting response.
We can confirm that the aforementioned agent experienced technical difficulties, and the call cut while you were being assisted.
Please be assured that your debit order date has already been amended as requested.
Kindly expect contact from a Complaints Officer today to resolve any further grievances.
Kind regards
Affinity Health Management Team