Conned into joining Affinity Health
<p>In July of this year I phoned in to find out if I can put my daughter of 7 years old under this medical cover. She has a heart and liver condition that I wanted to make sure will be covered. Everyone was so helpful and quick to assist. A lady phoned me back to confirm the names of the conditions. She then confirmed that it will be covered, there will only be a waiting period. Which I understand. </p> <p> </p> <p>Today I called in to confirm the waiting period seeing as my daughter would need a valve replacement in a year or so. The woman I spoke to then told me that these conditions are not covered. </p> <p> </p> <p>I told these people that there is no point in joining of these conditions are not covered. They insured me that it will be covered. What have I been paying for!!!! I have been conned into joining and they have **** to me!!!! I feel that all the payment I have made are owes to me!!! They need to give me my money back. I will not stand for **********. </p>
Good morning Melanie,
Thank you for taking the time to report your experience here on Hello Peter and for bringing your query to our attention.
Please note that we will be investigating this further and we will provide you with feedback.
Please expect a call from our Complaints officer, who will be in contact with you to discuss this matter in more detail. We do apologize for any inconvenience caused in this regard.
Kind regards,
Affinity Health Management Team.
Good morning Melanie,
Thank you for taking the time to report your experience here on Hello Peter and for bringing your query to our attention.
Please note that we will be investigating this further and we will provide you with feedback.
Please expect a call from our Complaints officer, who will be in contact with you to discuss this matter in more detail. We do apologize for any inconvenience caused in this regard.
Kind regards,
Affinity Health Management Team.
I have just received an email from Phumelele. She stated that ALL my daughters conditions are not covered. It's states so in the membership certificate, which I am not in procession of. There was no way that I would have taken out this cover knowing that the condition would not have been covered. Michelle confirmed on the telephone that it would be covered.
I am not going to let this go.
I have just received an email from Phumelele. She stated that ALL my daughters conditions are not covered. It's states so in the membership certificate, which I am not in procession of. There was no way that I would have taken out this cover knowing that the condition would not have been covered. Michelle confirmed on the telephone that it would be covered.
I am not going to let this go.
Good day Melanie,
Thank you for your patience while we investigated this matter. Due to the fact that we are a health insurance and not a medical aid, all policies are subject to an endor*****t process prior to the policy going live.
After the sale was completed your application was reviewed by an Endor*****ts Officer and all your daughter's conditions were excluded due to the nature of the conditions.
Email correspondence was sent to you on 03-05-2016 and all the endor*****ts were cited on your welcome letter.
Should you require further clarity regarding this matter a Complaints Officer would be happy to contact you and assist.
Kind Regards,
Affinity Health Management Team
Good day Melanie,
Thank you for your patience while we investigated this matter. Due to the fact that we are a health insurance and not a medical aid, all policies are subject to an endor*****t process prior to the policy going live.
After the sale was completed your application was reviewed by an Endor*****ts Officer and all your daughter's conditions were excluded due to the nature of the conditions.
Email correspondence was sent to you on 03-05-2016 and all the endor*****ts were cited on your welcome letter.
Should you require further clarity regarding this matter a Complaints Officer would be happy to contact you and assist.
Kind Regards,
Affinity Health Management Team