1 reviews | Active since Jul 2017

17 Jul 2017, 11:34

Confidential agenda

<p>Courtney Durber at Affinity Health is one of the most professional, humble, service driven individual I have ever had the pleasure of dealing with. I emailed Customer Care 2 weeks ago and to date I haven't received a response. When I emailed Courtney she responded within a few hours and professionally dealt with my complaint - no attitude, no agenda and no issues. Her approach is warm without being too personal, helpful without being hurried and efficient without being abrupt. I'm not sure where else you'll find such a balanced individual. My message to Courtney, thank you for your service. You have no idea how just being good at your job makes someone else grateful for that which you offer. I wish you a lifetime of success. I hope Affinity is taking good care of you, employees like you are hard to find.</p> <p> </p> <p>Sincerely,</p> <p>Dominique</p> <p> ********** 562</p>

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Replies (1)
Affinity Health
Affinity Health's reply17 Jul 2017, 12:23
Official

Good day Dominique

Thank you for your positive feedback on your recent experience with our Customer Care Department. We are pleased to hear you were dealt with in a professional and timeous manner.

It is always refreshing for us to receive confirmation that our members are receiving the client support they deserve as this assists us in monitoring the efficiency of our Customer Care Team..

Your compliment has been relayed to Courtney, which was very well received.

We look forward to your ongoing support.

Kind regards

Affinity Health Management Team