1 reviews | Active since Feb 2025
Compliment to Ms. Siphokazi Mhlongo
Dear Affinity CEO
I would like to take a moment to sincerely compliment Ms. Siphokazi Mhlongo for her outstanding professionalism, efficiency, and reliability in resolving a complaint I had raised. My issue had been ongoing for two weeks, but Ms. Mhlongo managed to resolve it within just two days, providing exceptional customer service every step of the way.
Her dedication and proactive communication were instrumental in changing my decision. I had been on the verge of canceling my ten-year membership, but her assurance and continuous professionalism helped me realize the value of staying with your company.
Thanks to Ms. Mhlongo, I will remain a more loyal customer, and I truly appreciate her efforts in retaining me. Please extend my gratitude to her for going above and beyond as she went beyond the call of duty
Reading your review commending the assistance and level of professionalism that Siphokazi was able to proviee you with throughout your complaint has definitely put a smile on our faces.
We are pleased to learn that your experience was nothing short of amazing and that hand that she had extended to assist with was never pulled back.
She understands the concept of true customer satisfaction and the value of all our members and your review proves that.
Your compliment has been shared with the business and is most appreciated.
Thanking you,
Affinity Health Management Team
Reading your review commending the assistance and level of professionalism that Siphokazi was able to proviee you with throughout your complaint has definitely put a smile on our faces.
We are pleased to learn that your experience was nothing short of amazing and that hand that she had extended to assist with was never pulled back.
She understands the concept of true customer satisfaction and the value of all our members and your review proves that.
Your compliment has been shared with the business and is most appreciated.
Thanking you,
Affinity Health Management Team