Compliment to Leigh-Anne Andrews

This correspondence serves to compliment to staff member Leigh-Anne Andrews in the Call Centre.

I contacted the Call Center yesterday regarding clarity about my first premium as well as the delivery of my membership card, and was indeed fortunate to have been assisted by Leigh-Anne. From the very start of explaining my reason for calling your Call Center, Leigh-Anne's approach to me was effortlessly welcoming, kind and supremely professional. She expertly clarified and recapped the once off admin fee and explained the logistics around the delivery of a membership card, which I am indeed looking forward to receive..

What was amazingly re-assuring though, is that throughout all my inquiries Leigh-Anne remained friendly, patient and listened intently each time I spoke. Even more incredible, she continuously let me know that she was still on the line with me, while she consulted the details of my membership.The unselfish manner in which Leigh-Anne attended to me on the phone is absolutely immeasurable and indeed demonstrated that she is undeniably a service orientated individual, and dedicated to serving your members. That type of dedication is exactly what makes Affinity Health work and I told her so. She is without a doubt a tribute to your team, which is entirely in line with Affinity Health's ethics. Her work was professional, swift, patient and accurate.

It just shows that in one’s duties, being prepared to go just that little bit further without any fuss would prove rewarding, for the staff member as well as for the member. I am indeed a very satisfied Affinity Health member today because of Leigh-Anne's professional service yesterday. I do believe she has had added another star to Affinity Health's rating.

So well done Leigh-Anne, what a pleasure!!

Geraldine van Heerden