Completely misleading information and promises

HI there,

Tarri Botes *** - i was informed by Duwayne who closed the sale for me to join Affinity that from my 3 months waiting period on the 1st July all specialist appointments will be covered in full even though im pregnant - excepting the birth - i can go ahead with full specilist cover from 1st July. I was also then told by him that when my son is born on the 10th August the birth wont be covered but he will be covered in full at Netcare Femina, as soon as we let Affinity know he is born they will cover everything even emergencies. This is was in a recorded call. Now im told none of this will happen as im already pregnant. YES i know this. I never once asked for cover on the birth as we are paying cash. If this is going to be the case moving forward with misleading information - we want to cancel our memberships immediately as Discovery says they will cover my son even if we join them now are just in waiting period as my newborn wont have to wait.

THEN my fiance Rik Els *** - asked Duwayne if his Blood pressure tablets would be covered and he said yes immediately. Now the story has also changed stating no Rik must wait a year. Then with all honesty why we have we joined you if you are currently the worst medical insurance/aid that i have ever been with. Medihelp and Discovery are begging us to join them and i cant risk my fiances blood pressure, my specialist appointments from 1st July not being covered and then if my son needs NICU and a paedetrician which on numerous calls was confirmed - no all of a sudden the call centre says no they need to listen to all my recordings. We spoke to a lady and to Duwayne. I want this resolved immediately as i feel like such a fool now believing Duwayne as we only went with you because you were cheaper than Discovery. If you are not going to cover any of the above then please tell me now so i can cancel immediately as we have benefited nothing in the waiting period and id like to go to Discovery with immediate effect for being **** too,