Complete lack of service

For all those out a there looking for a dental plan be very careful in your selection. I have joined Affinity Dental and at the time of enquiry was told that the dentist that I want to go to is on their list of approved dentists. The joining fee included the cost of shipping my membership card and documentation.

Delivery was supposed to take place within 28 days. After a month I contacted them and was told that it was never processed and dispatched.

Following the three month waiting period and at the time that I wanted to get authorisation, I discovered that the dentist I would like to go to is not on their approved list.

During the conversation with regards to this matter, I was told to change dentists. After a long conversation explaining that I would not do that I was assured that they would organise it.

An email was sent to me confirming that they have indeed contacted and spoken to the dentist in question. Unfortunately, it has been more than a week since and the dentist still has not received any form of communication.

So be very careful and only work on references when making your choices