CLAIMS RIDICULOUS WAITING PERIOD - POOR SERVICE

Good day I'm a loyal member for years, but Affinity Health is getting ridiculous with the waiting period for claims. My claim is over 40 days old. If I didn't phone and email numerous times to find out what was going on, the waiting period would be 60 days. They notify members in all communication as follows:" Kindly note the claims process may take up to 30 days from receipt to finalize." This is already too long to wait for a claim.