1 reviews | Active since Dec 2016
CLAIMS AND CANCELLATION
<p>I have submitted a claim in october (the service provider submitted ) until today the 09/01/2017 they haven't paid for the claim, when i phone them they say it will take up to 30days to pay the claim. The service provider is giving me problems because they did not pay for it. NOT HAPPY AT ALL with the services.</p> <p>Also i have cancelled the policy in December 1st to my suprize on the 31st of Decemeber they debited my account is cost me to go into the bank to reverse the debit order. today again i receive an sms from them to pay them the debit order.</p> <p> </p> <p>I hope people that want to join affinity health will think twice rather pay a few rand more and get a hospital plan.</p> <p> </p> <p> </p>
Good day Zelda,
Thank you for reporting your experience with us.
Please note that this matter has been escalated to the Complaints Officer who is currently conducting an investigation and will make contact with you upon completion of said investigation.
Kind Regards,
Affinity Health Management Team
Good day Zelda,
Thank you for reporting your experience with us.
Please note that this matter has been escalated to the Complaints Officer who is currently conducting an investigation and will make contact with you upon completion of said investigation.
Kind Regards,
Affinity Health Management Team
Good day Zelda,
Thank you for taking the time to speak with our Complaints Officer.
Based on the feedback received we would like to confirm that the outstanding hospital account as well as the hospital claim form have been submitted to the Hospital Claims Department for processing.
We trust that you will find the above in order.
Kind Regards
The Affinity Health Management Team
Good day Zelda,
Thank you for taking the time to speak with our Complaints Officer.
Based on the feedback received we would like to confirm that the outstanding hospital account as well as the hospital claim form have been submitted to the Hospital Claims Department for processing.
We trust that you will find the above in order.
Kind Regards
The Affinity Health Management Team