Claim still not Paid

<p>On the 26/01/2017 I was rushed to Roseacres Life Hospital for a cracked skull. I had slipped in the bathroom at work, and cracked my head open. Because it was a head injury, I needed to go for a CT Scan to see if everything was okay. Affinity Health would not pre-authorise the claim. We them paid out of our pockets so I could get seen to. It is now the 14/05/2017 and after sending them all the required documents, we still have not been paid. What is the point of having medical insurance and not actually being covered, even if you have "full comprehencive"? Today I contacted Affinty Health, to be told they have recieved all the documents, but don't know what happen and why the payment hasn't been made. </p> <p> </p>