CM
Candice M
1 reviews | Active since Apr 2021
05 Jan 2022, 09:09
Can’t claim!
I called affinity health recently and asked if they cover Covid testing. The lady on the phone said they would cover up to 250, fair enough, when I put through my claim they told me the invoice is not detailed enough.
Maybe you guys should check all attachments hey? EVERYTIME I try and claim back after I have paid there is always an issue. Must be nice to take money but can’t do as promised. Sick of this ****!
Helpful (0)
Replies (3)0
Replies (3)
Affinity Health's replyOfficial
05 Jan 2022, 09:54Good Day Candice,
Thank you for raising your concerns with us.
We can confirm that a Complaints Officer was in contact with you and provided clarity regarding the documentation required in order to process the refund.
Furthermore, an email has been sent to you by the Claims Department. Kindly respond with the requested documentation for further assistance.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
We can confirm that a Complaints Officer was in contact with you and provided clarity regarding the documentation required in order to process the refund.
Furthermore, an email has been sent to you by the Claims Department. Kindly respond with the requested documentation for further assistance.
Kind Regards
Affinity Health Management Team
Affinity Health's reply05 Jan 2022, 09:54
Official
Good Day Candice,
Thank you for raising your concerns with us.
We can confirm that a Complaints Officer was in contact with you and provided clarity regarding the documentation required in order to process the refund.
Furthermore, an email has been sent to you by the Claims Department. Kindly respond with the requested documentation for further assistance.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns with us.
We can confirm that a Complaints Officer was in contact with you and provided clarity regarding the documentation required in order to process the refund.
Furthermore, an email has been sent to you by the Claims Department. Kindly respond with the requested documentation for further assistance.
Kind Regards
Affinity Health Management Team
CM
Candice M's updateReviewer Update
05 Jan 2022, 09:55Don’t phone me for *** because you can’t actually help.
CM
Candice M's update05 Jan 2022, 09:55
Reviewer Update
Don’t phone me for *** because you can’t actually help.
Affinity Health's replyOfficial
05 Jan 2022, 10:23Good Day Candice,
Please note that the laboratory will not provide us with the document due to the POPI Act. It is important to note that the refund will not be processed should the requested documentation not be provided.
Kind Regards
Affinity Health Management Team
Please note that the laboratory will not provide us with the document due to the POPI Act. It is important to note that the refund will not be processed should the requested documentation not be provided.
Kind Regards
Affinity Health Management Team
Affinity Health's reply05 Jan 2022, 10:23
Official
Good Day Candice,
Please note that the laboratory will not provide us with the document due to the POPI Act. It is important to note that the refund will not be processed should the requested documentation not be provided.
Kind Regards
Affinity Health Management Team
Please note that the laboratory will not provide us with the document due to the POPI Act. It is important to note that the refund will not be processed should the requested documentation not be provided.
Kind Regards
Affinity Health Management Team