DN
Dean N
1 reviews | Active since May 2018
25 Feb 2023, 18:53
Cancellation of Service
I requested a cancellation of my services 3 days ago... Due to the fact that on my wattsap chat with the consultant she could not really answer my question and poor communication recieved.
My payment skipped last month, which was my fault. But I was told that my benefits will be suspended until payment is made - Which I don't understand as I thought payment we're been made in 30 days advance.
So this month, I was told that there will be a double debit ... Why should there be a double debit if that payment goes for a prior month that my benefits were suspended for ? I requested a cancellation of the services, and am now super annoyed when they still debited my account yesterday.
I want my refund please
Helpful (0)
Replies (13)0
Replies (13)
Affinity Health's replyOfficial
25 Feb 2023, 22:21Good day Dean,
We are sad to hear that you wish to cancel your policy.
Please note that premiums are paid in arrears.
Your complaint will be relayed to the Complaints Department and an Officer will be in touch with you when work resumes next week.
Kind Regards,
Affinity Health Management Team
We are sad to hear that you wish to cancel your policy.
Please note that premiums are paid in arrears.
Your complaint will be relayed to the Complaints Department and an Officer will be in touch with you when work resumes next week.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply25 Feb 2023, 22:21
Official
Good day Dean,
We are sad to hear that you wish to cancel your policy.
Please note that premiums are paid in arrears.
Your complaint will be relayed to the Complaints Department and an Officer will be in touch with you when work resumes next week.
Kind Regards,
Affinity Health Management Team
We are sad to hear that you wish to cancel your policy.
Please note that premiums are paid in arrears.
Your complaint will be relayed to the Complaints Department and an Officer will be in touch with you when work resumes next week.
Kind Regards,
Affinity Health Management Team
DN
Dean N's updateReviewer Update
28 Feb 2023, 17:15Hi,
What does paid in 'arrears' mean?
What does paid in 'arrears' mean?
DN
Dean N's update28 Feb 2023, 17:15
Reviewer Update
Hi,
What does paid in 'arrears' mean?
What does paid in 'arrears' mean?
Affinity Health's replyOfficial
01 Mar 2023, 09:52Good day Dean,
Thank you for responding to us.
Thank you for responding to us.
It is important to ensure that your premiums are paid monthly, so your policy remains active.
Your benefits will be suspended until your premiums are up to date.
A double debit was loaded to ensure that the missed premium is collected, so that you may continue having cover.
Kind Regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's reply01 Mar 2023, 09:52
Official
Good day Dean,
Thank you for responding to us.
Thank you for responding to us.
It is important to ensure that your premiums are paid monthly, so your policy remains active.
Your benefits will be suspended until your premiums are up to date.
A double debit was loaded to ensure that the missed premium is collected, so that you may continue having cover.
Kind Regards,
Affinity Health Management Team
Affinity Health Management Team
Affinity Health's replyOfficial
01 Mar 2023, 09:55Good day Dean,
Thank you for responding to us.
It is important to ensure that your premiums are paid monthly in advance, for your policy to remain active.
A double debit was loaded to ensure that the premium for the missed premium is paid, so that your policy may continue with the original inception avoiding a break in cover.
You will, unfortunately, not have access to your benefits until your policy has been brought into an up-to-date status.
Kind Regards,
Affinity Health Management Team
Thank you for responding to us.
It is important to ensure that your premiums are paid monthly in advance, for your policy to remain active.
A double debit was loaded to ensure that the premium for the missed premium is paid, so that your policy may continue with the original inception avoiding a break in cover.
You will, unfortunately, not have access to your benefits until your policy has been brought into an up-to-date status.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply01 Mar 2023, 09:55
Official
Good day Dean,
Thank you for responding to us.
It is important to ensure that your premiums are paid monthly in advance, for your policy to remain active.
A double debit was loaded to ensure that the premium for the missed premium is paid, so that your policy may continue with the original inception avoiding a break in cover.
You will, unfortunately, not have access to your benefits until your policy has been brought into an up-to-date status.
Kind Regards,
Affinity Health Management Team
Thank you for responding to us.
It is important to ensure that your premiums are paid monthly in advance, for your policy to remain active.
A double debit was loaded to ensure that the premium for the missed premium is paid, so that your policy may continue with the original inception avoiding a break in cover.
You will, unfortunately, not have access to your benefits until your policy has been brought into an up-to-date status.
Kind Regards,
Affinity Health Management Team
DN
Dean N's updateReviewer Update
04 Mar 2023, 21:30Please can you verify if I will be getting a refund on the past months debit order or not ?
DN
Dean N's update04 Mar 2023, 21:30
Reviewer Update
Please can you verify if I will be getting a refund on the past months debit order or not ?
Affinity Health's replyOfficial
06 Mar 2023, 09:52Good day Dean,
We can confirm that a Complaints Officer attempted to contact you, but to no avail.
Please respond the the email that was sent to you, with a convenient time so we can arrange for an Officer to give you a call.
Kind Regards,
Affinity Health Management Team
We can confirm that a Complaints Officer attempted to contact you, but to no avail.
Please respond the the email that was sent to you, with a convenient time so we can arrange for an Officer to give you a call.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply06 Mar 2023, 09:52
Official
Good day Dean,
We can confirm that a Complaints Officer attempted to contact you, but to no avail.
Please respond the the email that was sent to you, with a convenient time so we can arrange for an Officer to give you a call.
Kind Regards,
Affinity Health Management Team
We can confirm that a Complaints Officer attempted to contact you, but to no avail.
Please respond the the email that was sent to you, with a convenient time so we can arrange for an Officer to give you a call.
Kind Regards,
Affinity Health Management Team
DN
Dean N's updateReviewer Update
09 Mar 2023, 17:43Please can you arrange for your officer to give me a wattsap call or email me please,
I am currently out of the country
+***6
***
Regards,
I am currently out of the country
+***6
***
Regards,
DN
Dean N's update09 Mar 2023, 17:43
Reviewer Update
Please can you arrange for your officer to give me a wattsap call or email me please,
I am currently out of the country
+***6
***
Regards,
I am currently out of the country
+***6
***
Regards,
Affinity Health's replyOfficial
14 Mar 2023, 12:00Good day Dean,
We can confirm that an email had been sent to you.
Kind Regards,
Affinity Health Management Team
We can confirm that an email had been sent to you.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply14 Mar 2023, 12:00
Official
Good day Dean,
We can confirm that an email had been sent to you.
Kind Regards,
Affinity Health Management Team
We can confirm that an email had been sent to you.
Kind Regards,
Affinity Health Management Team
DN
Dean N's updateReviewer Update
14 Mar 2023, 12:05Hi,
Thank you for the email, but like I mentioned .., I am out of the country with No cellular access and yet you ask me on email for a convenient time to call after I emphasize to that you communicate on email to me
Thank you for the email, but like I mentioned .., I am out of the country with No cellular access and yet you ask me on email for a convenient time to call after I emphasize to that you communicate on email to me
DN
Dean N's update14 Mar 2023, 12:05
Reviewer Update
Hi,
Thank you for the email, but like I mentioned .., I am out of the country with No cellular access and yet you ask me on email for a convenient time to call after I emphasize to that you communicate on email to me
Thank you for the email, but like I mentioned .., I am out of the country with No cellular access and yet you ask me on email for a convenient time to call after I emphasize to that you communicate on email to me
DN
Dean N's updateReviewer Update
28 Mar 2023, 18:40What the HELL is wrong with people there at Affinity Health?????
After all my queries last month for a Refund on my Debit Oder after the cancellation of your Services (Which I still did NOT receive) You people still again debit me this month for your worthless services.
Now I demand my two months re-imbur*****t and I am taking this matter further to the small claims court
After all my queries last month for a Refund on my Debit Oder after the cancellation of your Services (Which I still did NOT receive) You people still again debit me this month for your worthless services.
Now I demand my two months re-imbur*****t and I am taking this matter further to the small claims court
DN
Dean N's update28 Mar 2023, 18:40
Reviewer Update
What the HELL is wrong with people there at Affinity Health?????
After all my queries last month for a Refund on my Debit Oder after the cancellation of your Services (Which I still did NOT receive) You people still again debit me this month for your worthless services.
Now I demand my two months re-imbur*****t and I am taking this matter further to the small claims court
After all my queries last month for a Refund on my Debit Oder after the cancellation of your Services (Which I still did NOT receive) You people still again debit me this month for your worthless services.
Now I demand my two months re-imbur*****t and I am taking this matter further to the small claims court
Affinity Health's replyOfficial
29 Mar 2023, 08:47Good day Dean,
Thank you for getting in touch with us.
We can confirm that your Affinity Health policy has been cancelled as per your request.
Kindly respond to the email from the Complaints Department.
Best regards,
Affinity Health Management Team.
Thank you for getting in touch with us.
We can confirm that your Affinity Health policy has been cancelled as per your request.
Kindly respond to the email from the Complaints Department.
Best regards,
Affinity Health Management Team.
Affinity Health's reply29 Mar 2023, 08:47
Official
Good day Dean,
Thank you for getting in touch with us.
We can confirm that your Affinity Health policy has been cancelled as per your request.
Kindly respond to the email from the Complaints Department.
Best regards,
Affinity Health Management Team.
Thank you for getting in touch with us.
We can confirm that your Affinity Health policy has been cancelled as per your request.
Kindly respond to the email from the Complaints Department.
Best regards,
Affinity Health Management Team.
DN
Dean N's updateReviewer Update
29 Mar 2023, 18:35Good day,
I accept the cancellation with pleasure.
Please advise now on my 2 months reimbur*****t? This matter is now urgent
I accept the cancellation with pleasure.
Please advise now on my 2 months reimbur*****t? This matter is now urgent
DN
Dean N's update29 Mar 2023, 18:35
Reviewer Update
Good day,
I accept the cancellation with pleasure.
Please advise now on my 2 months reimbur*****t? This matter is now urgent
I accept the cancellation with pleasure.
Please advise now on my 2 months reimbur*****t? This matter is now urgent
Affinity Health's replyOfficial
30 Mar 2023, 15:04Good day Dean,
Kindly note that the Complaints Department will be communicating with you on email.
Best regards,
Affinity Health Management Team.
Kindly note that the Complaints Department will be communicating with you on email.
Best regards,
Affinity Health Management Team.
Affinity Health's reply30 Mar 2023, 15:04
Official
Good day Dean,
Kindly note that the Complaints Department will be communicating with you on email.
Best regards,
Affinity Health Management Team.
Kindly note that the Complaints Department will be communicating with you on email.
Best regards,
Affinity Health Management Team.