CANCELLATION OF MEDICAL

On the 19th of June 2014 I requested the cancellation of my Medical Aid with Affinity Health and Brenda Mahangu requested me to provide me with my Medical Aid no which i did. When i checked my bank statements a couple of months later I discovered that medical aid premiums is still be deducted from my account. When called Affinity Health to find out why dedecutions is still taking place I was informed By Irene Holder that I sent my request to the wrong department and therefore my request forl cancellation was not dealt with which I find acceptable as nobody came back to me to tell me that i need to resend my request to another department as i believe this was just there way of not refunding any of my premiums. Irene then gave my her word that she will have the policy cancelled and yet again it did not happen and this time round I was told that a reason for cancellation had to be given which she did on the 5th of May 2015 and this all after she gave her word that the policy will be cancelled. I am very DISGUSTED at the way my request was dealt with and up until today still don't know if my request was actioned as Irene Holden is not answering my emails anymore. DISGUSTING!!