1 reviews | Active since Feb 2013
cancellation issues
I cancelled my affinity Health and spoke to Titus who confirmed that the debit order that had gone off for december to cover me for december was sufficient and that there would be no additional debit orders for January.<br> <br> I am warning you now, I never once made use of this ******** scheme and you will give my money back or i will reverse this debit order and make a case at the police station against your useless *******!!!! dont try me I will not put up with your nonsense, your calls are recorded so go listen to the conversation and read my emails!!!! you tsotsis will not get my money. go tell your CEO what a crock of **** this business is and that I will make everyone I meet aware of the \scheme"that is just a ****** scheme"
We would like to confirm that we have seen your above post and acknowledge the contents thereof. Firstly, we would like to assure you that Affinity Health operates according to good business practices and ethics and that we are monitored and governed by a strict code of conduct. All of our products are completely legitimate and operate within the legal framework that regulates the insurance industry. Furthermore, each of our products offers our members the stated benefits as per the policy documentation. In this instance, unfortunately the cancellation of your debit order for your Rescue policy was not processed as it should have been and this resulted in the incorrect debiting of your account. We would like to apologise for this system error and assure you that it was completely unintentional. We can confirm that our customer care team has made contact with you and that your debit order will be refunded as soon as possible. Thank you for your understanding and for making contact with us here on Hello Peter. We wish you a Healthy 2016! Kind Regards, Affinity Health.
Best regards,
We would like to confirm that we have seen your above post and acknowledge the contents thereof. Firstly, we would like to assure you that Affinity Health operates according to good business practices and ethics and that we are monitored and governed by a strict code of conduct. All of our products are completely legitimate and operate within the legal framework that regulates the insurance industry. Furthermore, each of our products offers our members the stated benefits as per the policy documentation. In this instance, unfortunately the cancellation of your debit order for your Rescue policy was not processed as it should have been and this resulted in the incorrect debiting of your account. We would like to apologise for this system error and assure you that it was completely unintentional. We can confirm that our customer care team has made contact with you and that your debit order will be refunded as soon as possible. Thank you for your understanding and for making contact with us here on Hello Peter. We wish you a Healthy 2016! Kind Regards, Affinity Health.
Best regards,