Cancellation debacle

Dear Affinity Health, I am writing to formally express my dissatisfaction with the service I have received in relation to cancelling my medical aid. Despite multiple attempts to resolve this matter, I continue to experience significant delays and lack of communication. On [date], I contacted your office to request the cancellation of my medical aid. Unfortunately, I have not received a timely response or acknowledgment of my request. After several unsuccessful attempts to follow up, I was finally contacted by Brandon Singh, who assured me that he would send a cancellation letter within two minutes. However, it has now been over four hours, and I am still waiting for this communication to be sent. The lack of responsiveness and follow-through on your part is highly frustrating and unprofessional. I kindly request that my cancellation be processed immediately and that I receive confirmation of the cancellation, including any necessary documentation, at the earliest possible convenience. I would appreciate it if you could prioritize this issue and resolve it as quickly as possible. I look forward to your prompt response and a resolution to this matter. Thank you for your attention to this urgent request. Sincerely,

Judith Harrison Policy number ***