KT
Khuthi T
1 reviews | Active since Sept 2021
18 Sept 2021, 06:55
Cancellation
I have been getting unending calls for me to pay my premiums when I have canceled the hospital plan At the end of every call, I am told that it has been cancelled yet I still receive sms and calls to pay.
I have cancelled more than 3 times Do better!
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Replies (2)
Affinity Health's replyOfficial
18 Sept 2021, 10:10Good day Khuthi,
We thank you for taking the time to voice your concerns. We understand that its highly frustrating to receive such sms's and we apologize that you had to experience this.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you when work resumes on Monday.
Kind Regards Affinity Health Management Team
We thank you for taking the time to voice your concerns. We understand that its highly frustrating to receive such sms's and we apologize that you had to experience this.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you when work resumes on Monday.
Kind Regards Affinity Health Management Team
Affinity Health's reply18 Sept 2021, 10:10
Official
Good day Khuthi,
We thank you for taking the time to voice your concerns. We understand that its highly frustrating to receive such sms's and we apologize that you had to experience this.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you when work resumes on Monday.
Kind Regards Affinity Health Management Team
We thank you for taking the time to voice your concerns. We understand that its highly frustrating to receive such sms's and we apologize that you had to experience this.
Please note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you when work resumes on Monday.
Kind Regards Affinity Health Management Team
Affinity Health's replyOfficial
20 Sept 2021, 15:50Good day Khuthi,
We can confirm that a Complaints Officer was in contact with you and you have been advised accordingly regarding the status of your Affinity Health and Rescue policies.
The Conservations Department has confirmed that you will no longer be receiving any sms's from them. We sincerely apologize for any inconvenience caused.
Kind Regards Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and you have been advised accordingly regarding the status of your Affinity Health and Rescue policies.
The Conservations Department has confirmed that you will no longer be receiving any sms's from them. We sincerely apologize for any inconvenience caused.
Kind Regards Affinity Health Management Team
Affinity Health's reply20 Sept 2021, 15:50
Official
Good day Khuthi,
We can confirm that a Complaints Officer was in contact with you and you have been advised accordingly regarding the status of your Affinity Health and Rescue policies.
The Conservations Department has confirmed that you will no longer be receiving any sms's from them. We sincerely apologize for any inconvenience caused.
Kind Regards Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you and you have been advised accordingly regarding the status of your Affinity Health and Rescue policies.
The Conservations Department has confirmed that you will no longer be receiving any sms's from them. We sincerely apologize for any inconvenience caused.
Kind Regards Affinity Health Management Team