JDDB
Jacobus Dirk De Beer
1 reviews | Active since Feb 2016
10 Feb 2016, 11:48
Cancellation
I have Canceled this policy on Thursday 04/02/2016 because I have not received my contract and have been a member for 4 months now, there are exclusions to this policy I was not aware of and cant refer to because I do not have a contract. I have asked for all the money I have paid in this period to this policy. I have never used this policy and I am not doing business with this company any longer. This company take peoples money and do not give them there policy contract to hide what they really are paying for. Affinity Health still have not contacted me about this. I need my money back in full because this policy is just a ****
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Replies (1)Affinity Health's replyOfficial
10 Feb 2016, 12:17Hello debeer16,
Thank you for bringing this matter to our attention. We can confirm that your complaint has been escalated to the relevant department and a full investigation will be conducted.
Once the investigation is complete, we will provide you with feedback.
Please be assured that our Company is not a **** and we do not withhold policy documents from our members to hide any information.
Kindly accept our apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We can confirm that your complaint has been escalated to the relevant department and a full investigation will be conducted.
Once the investigation is complete, we will provide you with feedback.
Please be assured that our Company is not a **** and we do not withhold policy documents from our members to hide any information.
Kindly accept our apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team
Affinity Health's reply10 Feb 2016, 12:17
Official
Hello debeer16,
Thank you for bringing this matter to our attention. We can confirm that your complaint has been escalated to the relevant department and a full investigation will be conducted.
Once the investigation is complete, we will provide you with feedback.
Please be assured that our Company is not a **** and we do not withhold policy documents from our members to hide any information.
Kindly accept our apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We can confirm that your complaint has been escalated to the relevant department and a full investigation will be conducted.
Once the investigation is complete, we will provide you with feedback.
Please be assured that our Company is not a **** and we do not withhold policy documents from our members to hide any information.
Kindly accept our apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team
