WvdW
Willem van der Westhuizen
1 reviews | Active since May 2013
31 Mar 2016, 09:22
Canceled Medical insurance, but 3 months later...
Where do I begin?<br> <br> Firstly, when me and my mother in law where part of them, they do not pay accounts.<br> <br> So I canceled, because paying so much for something that doesn't work is useless. I sent both me and my mother in law's cancellation through on the 29 December 2015. They e-mailed me back on the 31 December to say it has been canceled. Good, left everything. Last debit order was in beginning Jan 2016.<br> <br> Then suddenly, Feb 2016 one gets debited again. I email, gets paid back end of that month. Again in March and same again they say said it was canceled. <br> <br> And once again this month? What must I do?<br> <br> So fed up.
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Affinity Health's replyOfficial
31 Mar 2016, 10:54Hello WDVDWest,
Thank you for raising your concern with us and for talking to our Escalations Manager. As discussed, we can confirm that the amount perceived to have been debited from your account was in fact a credit to your account, in lieu of your refund.
We are pleased that this matter has been resolved.
Kind regards,
Affinity Health Management Team
Thank you for raising your concern with us and for talking to our Escalations Manager. As discussed, we can confirm that the amount perceived to have been debited from your account was in fact a credit to your account, in lieu of your refund.
We are pleased that this matter has been resolved.
Kind regards,
Affinity Health Management Team
Affinity Health's reply31 Mar 2016, 10:54
Official
Hello WDVDWest,
Thank you for raising your concern with us and for talking to our Escalations Manager. As discussed, we can confirm that the amount perceived to have been debited from your account was in fact a credit to your account, in lieu of your refund.
We are pleased that this matter has been resolved.
Kind regards,
Affinity Health Management Team
Thank you for raising your concern with us and for talking to our Escalations Manager. As discussed, we can confirm that the amount perceived to have been debited from your account was in fact a credit to your account, in lieu of your refund.
We are pleased that this matter has been resolved.
Kind regards,
Affinity Health Management Team