SM
Sarafina Masina-Chidyausiku
1 reviews | Active since May 2025
28 Sept 2025, 07:39
Cancelation
I made a quotation and gave my details..The sales consultant told me I wil receive information through my email to read,only to receive a debit order notification.I have been sending messages for cancelation,up to today they don't want to cancel it.I told them countless times that I don't want it.
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Replies (2)
Affinity Health's replyOfficial
28 Sept 2025, 11:40Dear Sarafina,
Thank you for bringing this to our attention. We’re sorry to hear about your experience.
Please be assured that we are investigating the matter, and a Complaints Officer will be in touch with you shortly to assist further.We appreciate your patience and understanding.
Kind regards,
Affinity Health Management Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience.
Please be assured that we are investigating the matter, and a Complaints Officer will be in touch with you shortly to assist further.We appreciate your patience and understanding.
Kind regards,
Affinity Health Management Team
Affinity Health's reply28 Sept 2025, 11:40
Official
Dear Sarafina,
Thank you for bringing this to our attention. We’re sorry to hear about your experience.
Please be assured that we are investigating the matter, and a Complaints Officer will be in touch with you shortly to assist further.We appreciate your patience and understanding.
Kind regards,
Affinity Health Management Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience.
Please be assured that we are investigating the matter, and a Complaints Officer will be in touch with you shortly to assist further.We appreciate your patience and understanding.
Kind regards,
Affinity Health Management Team
Affinity Health's replyOfficial
29 Sept 2025, 15:56Good day Sarafina,
As per our recent conversation, I can confirm that your policy has been cancelled. An email has also been sent with your confirmation of cancellation letter.
If you have any further questions or need assistance with next steps, please feel free to reach out.
Kind regards,
Affinity Health Management Team
As per our recent conversation, I can confirm that your policy has been cancelled. An email has also been sent with your confirmation of cancellation letter.
If you have any further questions or need assistance with next steps, please feel free to reach out.
Kind regards,
Affinity Health Management Team
Affinity Health's reply29 Sept 2025, 15:56
Official
Good day Sarafina,
As per our recent conversation, I can confirm that your policy has been cancelled. An email has also been sent with your confirmation of cancellation letter.
If you have any further questions or need assistance with next steps, please feel free to reach out.
Kind regards,
Affinity Health Management Team
As per our recent conversation, I can confirm that your policy has been cancelled. An email has also been sent with your confirmation of cancellation letter.
If you have any further questions or need assistance with next steps, please feel free to reach out.
Kind regards,
Affinity Health Management Team