1 reviews | Active since Oct 2014
Call centre Efficiency
I just want to compliment Chantal Boylan on the good call centre service she gave me. I phoned affinity and I wanted to get an amendement form for my policy. I had had previously phoned and someone promised to sent me the form which I never recieved, it was only when I phoned a day before yesterday and I spoke to her she suggested that gives me her email address , I did that and she responded promptly. I got an email with my confirmation today from Rucelle Ganas. Who was very helpful as will with the information and asistance with the questions which I needed clarifications on. As we speak my policy has been reinstated and am HAPPY!!!. I think in future I would rather deal with her direct because I know I will be able to get good customer service.... Well done Chantal and Rucelle Ganas !!! Good customer service is hard to come by these.
We welcome your positive feedback here on Hello Peter regarding your recent dealings with our Customer Care Department. We are pleased that your amendment has been done and that your policy has been reinstated.
Both Chantal and Rucelle are experienced Agents, who always go out of their way to assist our members to the best of their abilities. Your compliment has been relayed to them, as well as to the Customer Care Manager.
Thank you for your sincere words.
Kind regards,
Affinity Health Management Team
We welcome your positive feedback here on Hello Peter regarding your recent dealings with our Customer Care Department. We are pleased that your amendment has been done and that your policy has been reinstated.
Both Chantal and Rucelle are experienced Agents, who always go out of their way to assist our members to the best of their abilities. Your compliment has been relayed to them, as well as to the Customer Care Manager.
Thank you for your sincere words.
Kind regards,
Affinity Health Management Team