LT
Lourita T
1 reviews | Active since Nov 2023
20 Aug 2026, 11:46
Call centre and pre-auth
Call centre and pre-auth. Dept provided excellent care. Call center operative Neo Mahlaba was very good, the telephone line connection hampered the conversation a bit. Thank you Affinity Health..you've had my back now for many years and we appreciate you!!
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Affinity Health's replyOfficial
20 Aug 2026, 12:08Good day Lourita,
Thank you for your wonderful feedback and for being a valued Affinity Health member for so many years. We’re delighted to hear that Neo Mahlaba and our Pre-Authorisation team provided you with excellent care and support.
We’re sorry to hear that the telephone connection affected your experience slightly, but we truly appreciate your understanding. Thank you for your continued trust in Affinity Health.. We are grateful to have had your back over the years.
Best regards,
Affinity Health Management Team
Thank you for your wonderful feedback and for being a valued Affinity Health member for so many years. We’re delighted to hear that Neo Mahlaba and our Pre-Authorisation team provided you with excellent care and support.
We’re sorry to hear that the telephone connection affected your experience slightly, but we truly appreciate your understanding. Thank you for your continued trust in Affinity Health.. We are grateful to have had your back over the years.
Best regards,
Affinity Health Management Team
Affinity Health's reply20 Aug 2026, 12:08
Official
Good day Lourita,
Thank you for your wonderful feedback and for being a valued Affinity Health member for so many years. We’re delighted to hear that Neo Mahlaba and our Pre-Authorisation team provided you with excellent care and support.
We’re sorry to hear that the telephone connection affected your experience slightly, but we truly appreciate your understanding. Thank you for your continued trust in Affinity Health.. We are grateful to have had your back over the years.
Best regards,
Affinity Health Management Team
Thank you for your wonderful feedback and for being a valued Affinity Health member for so many years. We’re delighted to hear that Neo Mahlaba and our Pre-Authorisation team provided you with excellent care and support.
We’re sorry to hear that the telephone connection affected your experience slightly, but we truly appreciate your understanding. Thank you for your continued trust in Affinity Health.. We are grateful to have had your back over the years.
Best regards,
Affinity Health Management Team