Bunch of *******
Good day
To date I have not used this medical aid yet I have been paying premiums.I had to wait three months as there was a waiting period.
I have been to two dentists who DO NOT accept Affinity yet it is on your list of prescribed dentists.Now when I request my money back and a cancellation Affinity says I cannot be refunded as it isn't in the cooling period.
I WANT MY MONEY BAC****
Regards
Shaleen.
Good day Shaleen
Thank you for sharing your concerns with us.
We can confirm that a Complaints Officer has already been in contact with you.
Please be advised that any service errors can be investigated, and amicable resolutions can be provided with respect thereto, however members are requested to remember that as per the telephonic mandate advised at point of sale, any cancellation with the Insurer does not cancel the agreement; refunds upon cancellations of policy are only payable to members if cancellation occurs within the 30 day cooling off period post inception of policy.
Furthermore, kindly note that all service providers reserve their respective rights of admission, and any decision taken by the service provider with respect to the rendering of services does not cease nor negate Affinity Health's obligation to you.
We trust the above will find your most favourable considerations.
Kind regards
Affinity Health Management Team
Good day Shaleen
Thank you for sharing your concerns with us.
We can confirm that a Complaints Officer has already been in contact with you.
Please be advised that any service errors can be investigated, and amicable resolutions can be provided with respect thereto, however members are requested to remember that as per the telephonic mandate advised at point of sale, any cancellation with the Insurer does not cancel the agreement; refunds upon cancellations of policy are only payable to members if cancellation occurs within the 30 day cooling off period post inception of policy.
Furthermore, kindly note that all service providers reserve their respective rights of admission, and any decision taken by the service provider with respect to the rendering of services does not cease nor negate Affinity Health's obligation to you.
We trust the above will find your most favourable considerations.
Kind regards
Affinity Health Management Team
Good day Shaleen
Thank you for sharing your concerns with us.
We can confirm that a Complaints Officer has already been in contact with you.
Please be advised that any service errors can be investigated, and amicable resolutions can be provided with respect thereto, however members are requested to remember that as per the telephonic mandate advised at point of sale, any cancellation with the Insurer does not cancel the agreement; refunds upon cancellations of policy are only payable to members if cancellation occurs within the 30 day cooling off period post inception of policy.
Furthermore, kindly note that all service providers reserve their respective rights of admission, and any decision taken by the service provider with respect to the rendering of services does not cease nor negate Affinity Health's obligation to you.
We trust the above will find your most favourable considerations.
Kind regards
Affinity Health Management Team
Good day Shaleen
Thank you for sharing your concerns with us.
We can confirm that a Complaints Officer has already been in contact with you.
Please be advised that any service errors can be investigated, and amicable resolutions can be provided with respect thereto, however members are requested to remember that as per the telephonic mandate advised at point of sale, any cancellation with the Insurer does not cancel the agreement; refunds upon cancellations of policy are only payable to members if cancellation occurs within the 30 day cooling off period post inception of policy.
Furthermore, kindly note that all service providers reserve their respective rights of admission, and any decision taken by the service provider with respect to the rendering of services does not cease nor negate Affinity Health's obligation to you.
We trust the above will find your most favourable considerations.
Kind regards
Affinity Health Management Team