SM
SIBONELO M
1 reviews | Active since Aug 2015
02 Feb 2016, 14:00
BREACH OF CONTRACT
An un-authorised debit order was done from my account yesterday 28 JANUARY 2016. As per the agreement with AFFINITY HEALTH, I agreed to have my account debited every 1st of every month and this was not the case. As a consumer this is a breach of the agreement. Kindly reverse the money back to my account.<br> <br> I spoke to Kim who said I should send my bank statement in order to process the refund but till today I have not heard from her
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Affinity Health's replyOfficial
02 Feb 2016, 15:04Hello nelo1209,
Thank you for bringing this matter to our attention. We can confirm that this is currently being addressed and investigated.
Our Escalations Department will be in contact with you to discuss a resolution.
Please accept our apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We can confirm that this is currently being addressed and investigated.
Our Escalations Department will be in contact with you to discuss a resolution.
Please accept our apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team
Affinity Health's reply02 Feb 2016, 15:04
Official
Hello nelo1209,
Thank you for bringing this matter to our attention. We can confirm that this is currently being addressed and investigated.
Our Escalations Department will be in contact with you to discuss a resolution.
Please accept our apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team
Thank you for bringing this matter to our attention. We can confirm that this is currently being addressed and investigated.
Our Escalations Department will be in contact with you to discuss a resolution.
Please accept our apologies for any inconvenience created.
Kind regards,
Affinity Health Management Team