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San-Mari Swart

1 reviews | Active since Jul 2017

21 Aug 2017, 14:07

Breach of agreement

Affinity health made we phone in for 2 hours to authorise an emergency hospital visit. They agreed to pay R8500.00 Now that all my accounts have come back - they are not paying a cent??? I am reporting Affinity to the ombudsman.

I suggest you escalate this matter!!!!!!!

call me on ********** !

0
Replies (2)
Affinity Health
Affinity Health's reply21 Aug 2017, 16:16
Official

Good day San-Mari

Thank you for sharing your concerns with us.

We confirm that we have agreed to cover R8 500 of which is currently in process for payment to the treating facility.

Kindly note that a Complaints officer has attempted to contact you regarding this matter of which has deemed unsuccessful.

Kind regards,

Affinity Health Management Team.

Affinity Health
Affinity Health's reply22 Aug 2017, 12:32
Official

Good day San-Mari

We can confirm that contact was made with you and all payments have been authorised and issued to the treating facility as per our agreement.

Please feel free to contact us again should any further issues arise.

Kind regards,

Affinity Health Management Team