Blaming the client

This medical aid is a bunch of ****s. I had an e-ray done in October after hurting my arm. I had phoned for an authorisation and advised the agent what is wrong and I may need to do x-rays however I wasn't advised that I would need to phone and advise them. Today(20/01/2024) I got a sms from the x-ray company advising that I need to pay, when I phoned Affinity Health department the agent advised that I needed to call them that same day and advise them that I was getting a x-ray done, and then they would have given me a code for which they will pay however I wasn't told this previously. I had told the agent that I was not told this and how can they not pay when I am paying R1800. She advised that I am at fault for not phoning them and telling them about the x-rays been done. This is not the first time I have been on a medical aid but this is the first time that I have experienced something like this when an medical aid company. Now the amount of R3600 which is the cost of the x-rays is falling on me to pay when I am paying towards affinity health. For average people who is looking for medical aid that is affordable don't deserve this type of thing to happen, I am extremely disappointed and will be cancelling my memory with them.