Affinity Health!!
<p>Affinity Health must be the worst ever!!! My daughter was very ill and vomiting so looked up a doctor on the site and found one listed near me but they said they stopped dealing with affinity ages ago. Next one was in ruimsig so I called and made an appointment and drove there all the while with her vomiting only to discover Affinity had the wrong address and telephone number. The place I had the appointment at was a 40 minute drive away!!!! Had to drive all the way there!! I was so upset I canceled the policy but had already paid for the month so had cover till month end. A few days later I had to take her back to the doctor and when getting medication it was discovered they had canceled the cover immediately Clicks called them and I spent over an hour trying to sort it out with them using every excuse under the sun. Our debit order date. Not covering the medication. Unable to unblock the profile till the following day etc. Etc. I got onto their Facebook page to tell my story and the deleted my comment and banned me from private messaging or commenting !!!!! Absolutely disgusting!!!! Not even a can we try solve this or help you.!! Beware of Affinity as when you have a real emergency your child could die while you are trying to get through all the red tape and hoops they have set up!!!</p>
Thank you for bringing this matter to our attention. Please be assured that one of Affinity Health's highest priorities is to assist our members as best we can when required and not to create unnecessary stress to our members.
We can confirm that a consultant had been in contact with you to resolve your concerns and was advised that no assistance was required. We can assure you all necessary measures to remedy the matter internally have been taken.
Kind Regards
The Affinity Health Management Team
Thank you for bringing this matter to our attention. Please be assured that one of Affinity Health's highest priorities is to assist our members as best we can when required and not to create unnecessary stress to our members.
We can confirm that a consultant had been in contact with you to resolve your concerns and was advised that no assistance was required. We can assure you all necessary measures to remedy the matter internally have been taken.
Kind Regards
The Affinity Health Management Team
