RV
Ronwyn V
1 reviews | Active since Nov 2009
24 Mar 2025, 17:31
Been waiting for more an 2 hrs to get medication authorized that was sent to me this morning already: but at collection at the pharmacy the medication is not on formulary, the pharmacy has never heard of the meds and it does not go through so I’m waiting
Been waiting for more an 2 hrs to get medication authorized that was sent to me this morning already: but at collection at the pharmacy the medication is not on formulary, the pharmacy has never heard of the meds and it does not go through so I’m waiting holding on the line over and over to get it approved! Telehealth is a nightmare. The pharmacy is almost closing
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
25 Mar 2025, 07:50Dear Ronwyn,
Thank you for taking the time to raise your concerns and bring this to our attention.
Please note that your complaint will be escalated to the Complaints Department for further investigation and feedback will be provided once concluded.
Kind regards,
Affinity Health Management Team.
Thank you for taking the time to raise your concerns and bring this to our attention.
Please note that your complaint will be escalated to the Complaints Department for further investigation and feedback will be provided once concluded.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply25 Mar 2025, 07:50
Official
Dear Ronwyn,
Thank you for taking the time to raise your concerns and bring this to our attention.
Please note that your complaint will be escalated to the Complaints Department for further investigation and feedback will be provided once concluded.
Kind regards,
Affinity Health Management Team.
Thank you for taking the time to raise your concerns and bring this to our attention.
Please note that your complaint will be escalated to the Complaints Department for further investigation and feedback will be provided once concluded.
Kind regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
01 Apr 2025, 16:04Dear Ronwyn,
We can confirm that a Complaints Officer has been in contact with you, regarding the concerns raised.
Once again, we do apologise for any inconvenience caused.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you, regarding the concerns raised.
Once again, we do apologise for any inconvenience caused.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply01 Apr 2025, 16:04
Official
Dear Ronwyn,
We can confirm that a Complaints Officer has been in contact with you, regarding the concerns raised.
Once again, we do apologise for any inconvenience caused.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you, regarding the concerns raised.
Once again, we do apologise for any inconvenience caused.
Kind regards,
Affinity Health Management Team.