BE AWARE: Affinity is *****ed when it comes to cancellation!!!!

Hi, I am highly frustrated with the level of service I have received from affinity. The process for cancellation is **********! I cancelled my granddaughters policy in January, she is no longer a junior and is now over 18. They said someone will call to speak to me regarding the cancellation but nobody did, so I assumed that after I called, it will be cancelled. I was then debited at the beginning of March. I tried to reverse through my bank but they said that affinity has put a mandate on it, which is not right to do and feel that is very *****ed of affinity. I have sent numerous emails and made calls about my cancellation and reversal but all I get are generated ticket numbers, nobody responds! Finally, I managed to speak to someone last week and they said the reversal will be done in two days and they will send a cancellation confirmation email. Which I did not receive either as yet! My granddaughter is already with another medical aid, and now I am paying for both because affinity does not want to process the cancellation and give my money back! They are purposely being difficult and will now resort to contacting the ombudsman and the media if this is not solved this week!