Bad/********* service from Affinity Health

Been a client since 2014, I was told when claiming that the Hospital Plan would insured me have extra cash, to do what i want with. Ive had a claim 2019/05/20, mu oldest son, and they are not prepared to cover him in Hospital, only that they will pay out R20 000, and that it. The Hosp then asked for additional R10 000, up front, and they Affinity denied my son, leading to my son been showed away from the Hospital, landing himslef at a Goverment Hospital. Ive reqeuted the recording from the time I took out the policy, and an updated schedule, nothing to date have I recieved. Im alos one of the Brokers to Affinity, and I will never ever recomend this **** product to anyone in my life time. I expect seniour staff to call me ********** 709, and get this sorted out. I will require the service from the Ombudsman, and the FSB with regards to this **** servce, quickly do thet want my monay, but when time for claiming, they hold back...this is Auto and General behaviuor, and we all know that A&G is begind all this Mr Douw steyn, jy gaan ***...I need someone to call me and sort this out, or this will be a loss you/Affinity will suffer. My name conroy, membership nr, ********** 142