Bad sevice from Affinity health

I had to go for a procedure on my back becauce my medication don't help anymore for the pain,and I'm in very bad lower back pain now. I taken out the policy from Affinity health last year for the reason if my back get worse and an other medical day stuff. When I claim to go for the procedure it was declined because I had an old existing problem and now I must wait for 1 year of membership go by to try and claim again to go. The consult tells me I need to be treat in the meanwhile for my low back pain otherwise they will decline it again

I am on treatment and that dont help! That why I need to go for the procedure! But anyway the Dr gave me a prescription for medication for my lower back pain that you guys told me to be on and then you also decide not to pay that aswell. I paid to go for the Dr for that you guys gave me a pre Authorisation number,and when I claimed my money back no mam you get nothing. What a bad bad service from you guys. Im definitely looking for a new company to go to that just not take my money and dont pay for medical help I need ,it not an unnecessary procedure but you guys dont care about you clients aslong as you get money in .