G
Gudani
1 reviews | Active since Sept 2023
25 Feb 2026, 13:19
Bad services, poor c...
Bad services, poor customer service, we pay for everything, I am diabetic, I have asked for authorisation to see a doctor, I used them for my diabetes medication.... The levies we pay it's like we're purchasing a medication...
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Replies (2)0
Replies (2)
Affinity Health's replyOfficial
25 Feb 2026, 13:53Good day Gudani,
We’re very sorry to hear about your experience and completely understand your frustration.
Please be assured that we will escalate your case immediately to the Complaints Team to review your authorisation request and concerns regarding your medication.
We will provide you with feedback as soon as possible once we have an update. Your health and access to care are very important to us, and we appreciate you bringing this to our attention.
Kind Regards,
Affinity Health Management Team
We’re very sorry to hear about your experience and completely understand your frustration.
Please be assured that we will escalate your case immediately to the Complaints Team to review your authorisation request and concerns regarding your medication.
We will provide you with feedback as soon as possible once we have an update. Your health and access to care are very important to us, and we appreciate you bringing this to our attention.
Kind Regards,
Affinity Health Management Team
Best regards,
Affinity Health's reply25 Feb 2026, 13:53
Official
Good day Gudani,
We’re very sorry to hear about your experience and completely understand your frustration.
Please be assured that we will escalate your case immediately to the Complaints Team to review your authorisation request and concerns regarding your medication.
We will provide you with feedback as soon as possible once we have an update. Your health and access to care are very important to us, and we appreciate you bringing this to our attention.
Kind Regards,
Affinity Health Management Team
We’re very sorry to hear about your experience and completely understand your frustration.
Please be assured that we will escalate your case immediately to the Complaints Team to review your authorisation request and concerns regarding your medication.
We will provide you with feedback as soon as possible once we have an update. Your health and access to care are very important to us, and we appreciate you bringing this to our attention.
Kind Regards,
Affinity Health Management Team
Best regards,
Affinity Health's replyOfficial
02 Mar 2026, 09:55Good day Gudani,
We can confirm that our Complaints Team have been in contact with you to discuss and address the concerns raised. We truly value our members and appreciate your feedback, as it helps us improve our service delivery.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
Affinity Health Management Team
We can confirm that our Complaints Team have been in contact with you to discuss and address the concerns raised. We truly value our members and appreciate your feedback, as it helps us improve our service delivery.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
Affinity Health Management Team
Best regards,
Affinity Health's reply02 Mar 2026, 09:55
Official
Good day Gudani,
We can confirm that our Complaints Team have been in contact with you to discuss and address the concerns raised. We truly value our members and appreciate your feedback, as it helps us improve our service delivery.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
Affinity Health Management Team
We can confirm that our Complaints Team have been in contact with you to discuss and address the concerns raised. We truly value our members and appreciate your feedback, as it helps us improve our service delivery.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
Affinity Health Management Team
Best regards,