Bad services from Affinity health

I have sent 2 mails phoned more than once with promises that they will come back to me after they listened to the recordings but yet no one does. Spoke to Dumasani and austin . Was told that my health plan does do dentures but when i received my cards i was not able to. Recordings was made and i askeb 3x times if it was done on my health plan and it was said YES. Thats why i took it . No one phones me back because they know that it was said that on my health plan it is with dentures. Its very bad service if there is nothing wrong with my payments but yet no one can call me back.....