Hellopeter
Share Your Experience
MM
Motho M

1 reviews | Active since Jan 2021

25 Feb 2025, 09:05

Bad service when you need them

Affinity health services are really bad , you wait for hours before you are assisted and monthly you pay them with no default but when I need their services I don’t get them .

I’m dissatisfied honestly , I want to cancel this policy .

0
Replies (3)
Affinity Health
Affinity Health's reply25 Feb 2025, 09:12
Official
Dear Motho,

We are truly saddened to hear that you have not received service according to your standard and level of care.

Please note that we take complaints very seriously and the above will be escalated to a Complaints Officer for further investigation.

Kind regards,
Affinity Health Management Team.
MM
Motho M's update25 Feb 2025, 09:40
Reviewer Update
What is the point of that message where as I haven’t been contacted , my son is ill and you know I need a GP auth, his health is getting worse with your poor service ,

I want to cancel this policy
Affinity Health
Affinity Health's reply25 Feb 2025, 10:14
Official
Good day Motho,

We sincerely apologize for the delay you experienced today.
We can confirm that authorization has been granted. Please refer to the message sent to you on WhatsApp.

Kind regards,
Affinity Health Management Team