Bad service, pathetic and disgusting from Affinity Health

I went to the doctor for flu and they wanted authorization ticket from my medical aid. I call affinity, then they refer me to the chemist after 30 minutes on the phone. I am sick and needed attention from the doctor. Mind due I'm a field worker who needed to rest till I'm healed. They couldn't help me but I'm paying 2000 rand every month. I was desperate and frustrated as well. Their call centre doesnt help at all. Their service is so pathetic. They claim that they are better but honestly they so pathetic and ***********. Please people dont join this organization. They are ****s. Dont encourage your friends, family, colleagues and relatives to join this disgusting organization, bunch of ****s. I'm starting to question their positions, did they qualify or went for training? I doubt. Alll they want is our money to rip us off.