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Mojalefa M
1 reviews | Active since Apr 2025
13 Nov 2025, 19:40
BAD SERVICE FROM (AFFINITY HEALTH)
I am not happy with the service i received from Affinity nurse after i have waited for about 1 and half hour for a call from the nurse . I don't understand why should a patient have to be given prescription for medication twice of the same illness without being diagnosed physically by a professional medical doctor. Last 30th October 2025 a nurse prescribed medication to collect at Dischem pharmacy and i had to pay a levy of R102 from my own pocket but i have a medical that covers medication. Now i'm still having the same symptoms but the nurse denied me authorization to see a medical doctor. I had to pay cash to consult with a doctor, again it comes from my own pocket.
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Replies (2)
Affinity Health's replyOfficial
14 Nov 2025, 08:13Dear Mojalefa,
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you have described and for the inconvenience and distress caused. The delay in receiving assistance and the challenges you faced in obtaining authorisation and appropriate medical care fall short of the service standards we aim to provide.
Please be assured that we take your complaint seriously. Our Complaints Department will investigate your concerns, and once the investigation is completed, a Complaints Officer will be in contact to provide you with feedback.
We appreciate your patience while we look into this matter and are committed to ensuring that you receive the assistance and care you need.
Warm regards,
Affinity Health Management Team.
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you have described and for the inconvenience and distress caused. The delay in receiving assistance and the challenges you faced in obtaining authorisation and appropriate medical care fall short of the service standards we aim to provide.
Please be assured that we take your complaint seriously. Our Complaints Department will investigate your concerns, and once the investigation is completed, a Complaints Officer will be in contact to provide you with feedback.
We appreciate your patience while we look into this matter and are committed to ensuring that you receive the assistance and care you need.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply14 Nov 2025, 08:13
Official
Dear Mojalefa,
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you have described and for the inconvenience and distress caused. The delay in receiving assistance and the challenges you faced in obtaining authorisation and appropriate medical care fall short of the service standards we aim to provide.
Please be assured that we take your complaint seriously. Our Complaints Department will investigate your concerns, and once the investigation is completed, a Complaints Officer will be in contact to provide you with feedback.
We appreciate your patience while we look into this matter and are committed to ensuring that you receive the assistance and care you need.
Warm regards,
Affinity Health Management Team.
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you have described and for the inconvenience and distress caused. The delay in receiving assistance and the challenges you faced in obtaining authorisation and appropriate medical care fall short of the service standards we aim to provide.
Please be assured that we take your complaint seriously. Our Complaints Department will investigate your concerns, and once the investigation is completed, a Complaints Officer will be in contact to provide you with feedback.
We appreciate your patience while we look into this matter and are committed to ensuring that you receive the assistance and care you need.
Warm regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
28 Nov 2025, 09:26Dear Mojalefa,
We can confirm that you were contacted by a Complaints Officer on 20 November 2025, and your concerns were addressed, and a resolution was reached.
We thank you for providing us with the opportunity to address and resolve your complaint.
Warm regards,
Affinity Health Management Team.
We can confirm that you were contacted by a Complaints Officer on 20 November 2025, and your concerns were addressed, and a resolution was reached.
We thank you for providing us with the opportunity to address and resolve your complaint.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply28 Nov 2025, 09:26
Official
Dear Mojalefa,
We can confirm that you were contacted by a Complaints Officer on 20 November 2025, and your concerns were addressed, and a resolution was reached.
We thank you for providing us with the opportunity to address and resolve your complaint.
Warm regards,
Affinity Health Management Team.
We can confirm that you were contacted by a Complaints Officer on 20 November 2025, and your concerns were addressed, and a resolution was reached.
We thank you for providing us with the opportunity to address and resolve your complaint.
Warm regards,
Affinity Health Management Team.