1 reviews | Active since Oct 2018
Bad service for emergency
Last week I opened a policy to include my husband and kids. The sales rep did everything telephonically.this morning I have an emergency, (my policy starts on 1st February but they have accident cover immediately) I called for Auth they said my policy wasn't active as my husband should not have been added as a beneficiary, so a friendly agent Imogen helped him get his own policy this morning. She was excellent.
Now I need Auth to take him to hospital as he had an accidental fall with open wound. They say I must wait until his policy is active.
Really now!! If the job was done properly the first time there won't be a delay in treatment. I have asked for management details still waiting.
Someone needs to get hold of me immediately so I can get husband treated.
We are truly sorry to hear about the difficulties you’ve experienced and your husband's situation. We deeply empathize with the stress this has caused, especially during an emergency.
This has been escalated to the Complaints Department for the matter to be investigated and contact will be made with you to provide feedback and a resolution.
Kind Regards,
Affinity Health Management Team
We are truly sorry to hear about the difficulties you’ve experienced and your husband's situation. We deeply empathize with the stress this has caused, especially during an emergency.
This has been escalated to the Complaints Department for the matter to be investigated and contact will be made with you to provide feedback and a resolution.
Kind Regards,
Affinity Health Management Team
Thank you for your patience while we finalized your husband's policy.
We can also confirm that a Complaints Officer has been in contact with you to provide assistance and clarity regarding the Immediate Accident Benefit.
Should you require any further assistance, please do not hesitate to reach out.
Kind Regards,
Affinity Health Management Team
Thank you for your patience while we finalized your husband's policy.
We can also confirm that a Complaints Officer has been in contact with you to provide assistance and clarity regarding the Immediate Accident Benefit.
Should you require any further assistance, please do not hesitate to reach out.
Kind Regards,
Affinity Health Management Team