MCVR
Miss C Van Rensburg
1 reviews | Active since Aug 2019
02 Mar 2020, 13:39
BAD SERVICE EVER
I WAS BLIND SIDED AND FOOLED BY THE SALES REP FROM AFFINITY. THEY ONLY PAY FOR GP VISITS BUT WHEN IT COMES TO HOSPITAL PROCEDURES THEN IT BECOMES A PROBLEM. BEFORE I JOINED, I STILL ASKED THE REPRESENTATIVE FROM AFFINITY IF MY SON HAD TO GO FOR A DAY PROCEDURE, IF IT WOULD BE COVERED AND SHE SAID YES. AFTER BEING WITH AFFINITY FOR MORE THAN 3 MONTHS MY SON HAD TO GO FOR A PROCEDURE REGARDING HIS TEETH AND THEY WOULD NOT COVER IT BECAUSE IT IS A DAY PROCEDURE THEY A BUNCH OF ******
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Replies (2)
Affinity Health's replyOfficial
02 Mar 2020, 15:49Good Day Courtney
We are extremely sorry to hear about this, and even more sorry to disappoint a member.
We will ensure that we look into this matter and a consultant will contact you personally to provide you with feedback.
Regards
Affinity Health Management Team
We are extremely sorry to hear about this, and even more sorry to disappoint a member.
We will ensure that we look into this matter and a consultant will contact you personally to provide you with feedback.
Regards
Affinity Health Management Team
Affinity Health's reply02 Mar 2020, 15:49
Official
Good Day Courtney
We are extremely sorry to hear about this, and even more sorry to disappoint a member.
We will ensure that we look into this matter and a consultant will contact you personally to provide you with feedback.
Regards
Affinity Health Management Team
We are extremely sorry to hear about this, and even more sorry to disappoint a member.
We will ensure that we look into this matter and a consultant will contact you personally to provide you with feedback.
Regards
Affinity Health Management Team
Affinity Health's replyOfficial
02 Mar 2020, 16:54We can confirm that a consultant has been in contact with you Courtney and has confirmed that you only chose to take out a Day-to-Day plan and therefore Hospital benefits are not applicable.
An email has been sent through to you with our brochure that provides you with the Combined plan benefits.
Please do not hesitate to contact us for further asisstance.
Kind Regards
Affinity Health Management Team
An email has been sent through to you with our brochure that provides you with the Combined plan benefits.
Please do not hesitate to contact us for further asisstance.
Kind Regards
Affinity Health Management Team
Affinity Health's reply02 Mar 2020, 16:54
Official
We can confirm that a consultant has been in contact with you Courtney and has confirmed that you only chose to take out a Day-to-Day plan and therefore Hospital benefits are not applicable.
An email has been sent through to you with our brochure that provides you with the Combined plan benefits.
Please do not hesitate to contact us for further asisstance.
Kind Regards
Affinity Health Management Team
An email has been sent through to you with our brochure that provides you with the Combined plan benefits.
Please do not hesitate to contact us for further asisstance.
Kind Regards
Affinity Health Management Team