Bad service

Item: Affinity Health
Rating: 1

Good day Zainoedien and quality team

If I remember correctly, I emphasized on doctors visits and hospital!!!

Now why when I visit a doctor and being told that I am only covered for hospital only. Who is going to reimburse my cash that I paid at the doctor.

I NEED FEEDBACK URGENTLY AND THIS TO BE RECTIFIED. AND WHY WOULD I OPT FOR HOSPITAL PLAN ONLY WHEREAS I HARDLY GO TO HOSPITALS.

AT FIRST, MESSED UP BY SIGNING ME LATE,NOW THIS...

I want gp visits and hospital cover. And if I remember correctly, on the recording- you explained the gp visits, dentist, optometrist, hospital visits etc....

CALL ME ASAP!!!

Regards, Nikiwe Zwane(***)

Helpful (0)

Replies (3)

Affinity Health's replyOfficial

29 Mar 2020, 12:03

Good Day Nik

Thank you for raising your concerns with us.

Please be advised that a Complaints Officer will be in contact with you Tomorrow to provide you with assistance and clarity regarding your complaint.

Kind Regards
Affinity Health Management Team

Affinity Health's reply29 Mar 2020, 12:03

Official

's updateReviewer Update

29 Mar 2020, 15:04

I do not want clarity, I need this fever ASAP. All I wanted was gp, dentist, optometrist and hospital cover!!!

's update29 Mar 2020, 15:04

Reviewer Update

I do not want clarity, I need this fever ASAP. All I wanted was gp, dentist, optometrist and hospital cover!!!

Affinity Health's replyOfficial

29 Mar 2020, 20:21

Hi Nik,

We will ensure that your complaint is resolved and that you are provided with the assistance you require.

Thank you for your patience.

Kind Regards
Affinity Health Management Team

Affinity Health's reply29 Mar 2020, 20:21

Official

Hi Nik,

We will ensure that your complaint is resolved and that you are provided with the assistance you require.

Thank you for your patience.

Kind Regards
Affinity Health Management Team