Bad Service

My dependant contacted affinity as usual since she was not feeling well and her script or sms for medication was sent to me not her This was not for the first time and she was given the same medication that was sent to me when I had ulcers, she had a nominal pains and a sharp pain from the left shoulder. We called again trying to find out that was a mistake or not but an agent was so rude that she hang up on and I called again and this time trying to speak to a manager and I spoke to Bella who also gave me a run around instead of putting me through to the manager and I ended hanging up the phone.