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Samantha E
1 reviews | Active since Oct 2025
17 Oct 2025, 09:56
Bad Service
I am very disappointed with Affinity Health. I recently requested to see a doctor in person, but instead of allowing a consultation, I was sent medication by SMS — even after clearly stating that I wanted to see a doctor.
I did not consent to receiving treatment or prescriptions without a proper medical examination. It is unacceptable to deny members the option of a physical consultation, especially when it concerns their health.
I would like this matter resolved urgently and expect confirmation that I can see a registered GP under my policy benefits. Please respond with the steps to do so or provide a written explanation if this is being refused. I can barely breathe but get sent that medication.
Helpful (0)
Replies (5)0
Replies (5)SE
Samantha E's updateReviewer Update
17 Oct 2025, 10:11Just to add, they told me to gargle with lemon and ****** water
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Samantha E's update17 Oct 2025, 10:11
Reviewer Update
Just to add, they told me to gargle with lemon and ****** water
Affinity Health's replyOfficial
17 Oct 2025, 10:27Good day Samantha,
Thank you for reaching out and sharing your concerns with us. We sincerely regret the experience you had and understand how frustrating it must have been, especially while you were feeling unwell. Please accept our apologies for any inconvenience caused.
We want to assure you that your complaint has been escalated to our, who will investigate the matter thoroughly and ensure that it is resolved as quickly as possible.
You will be contacted directly by one of our Complaints Officers to discuss your experience in detail and to provide clarity on the steps for arranging a physical GP consultation under your policy benefits.
Your feedback is very important to us, as it helps us improve the quality of care and service we provide to our members.
Thank you for your patience and understanding while we look into this matter.
Kind Regards,
Affinity Health Management Team
Thank you for reaching out and sharing your concerns with us. We sincerely regret the experience you had and understand how frustrating it must have been, especially while you were feeling unwell. Please accept our apologies for any inconvenience caused.
We want to assure you that your complaint has been escalated to our, who will investigate the matter thoroughly and ensure that it is resolved as quickly as possible.
You will be contacted directly by one of our Complaints Officers to discuss your experience in detail and to provide clarity on the steps for arranging a physical GP consultation under your policy benefits.
Your feedback is very important to us, as it helps us improve the quality of care and service we provide to our members.
Thank you for your patience and understanding while we look into this matter.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply17 Oct 2025, 10:27
Official
Good day Samantha,
Thank you for reaching out and sharing your concerns with us. We sincerely regret the experience you had and understand how frustrating it must have been, especially while you were feeling unwell. Please accept our apologies for any inconvenience caused.
We want to assure you that your complaint has been escalated to our, who will investigate the matter thoroughly and ensure that it is resolved as quickly as possible.
You will be contacted directly by one of our Complaints Officers to discuss your experience in detail and to provide clarity on the steps for arranging a physical GP consultation under your policy benefits.
Your feedback is very important to us, as it helps us improve the quality of care and service we provide to our members.
Thank you for your patience and understanding while we look into this matter.
Kind Regards,
Affinity Health Management Team
Thank you for reaching out and sharing your concerns with us. We sincerely regret the experience you had and understand how frustrating it must have been, especially while you were feeling unwell. Please accept our apologies for any inconvenience caused.
We want to assure you that your complaint has been escalated to our, who will investigate the matter thoroughly and ensure that it is resolved as quickly as possible.
You will be contacted directly by one of our Complaints Officers to discuss your experience in detail and to provide clarity on the steps for arranging a physical GP consultation under your policy benefits.
Your feedback is very important to us, as it helps us improve the quality of care and service we provide to our members.
Thank you for your patience and understanding while we look into this matter.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
18 Oct 2025, 09:25Good day Ms Eksteen,
We thank you for affording us the opportunity to resolve your complaint.
Should you require further assistance, please don't hesitate to reach out.
Best regards,
Affinity Health Management Team
We thank you for affording us the opportunity to resolve your complaint.
Should you require further assistance, please don't hesitate to reach out.
Best regards,
Affinity Health Management Team
Affinity Health's reply18 Oct 2025, 09:25
Official
Good day Ms Eksteen,
We thank you for affording us the opportunity to resolve your complaint.
Should you require further assistance, please don't hesitate to reach out.
Best regards,
Affinity Health Management Team
We thank you for affording us the opportunity to resolve your complaint.
Should you require further assistance, please don't hesitate to reach out.
Best regards,
Affinity Health Management Team
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Samantha E's updateReviewer Update
19 Oct 2025, 07:18I appreciate being called back and it being sorted. Within minutes I got worse and I made it to the doctor in time. Thank you to the doctor that called me, I appreciate his kindness.
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Samantha E's update19 Oct 2025, 07:18
Reviewer Update
I appreciate being called back and it being sorted. Within minutes I got worse and I made it to the doctor in time. Thank you to the doctor that called me, I appreciate his kindness.
Affinity Health's replyOfficial
21 Oct 2025, 08:42Good day Ms Eksteen,
We appreciate the opportunity to have resolved your complaint.
Your kind words will be shared with Dr. Mvelase.
Best regards,
Affinity Health Management Team
We appreciate the opportunity to have resolved your complaint.
Your kind words will be shared with Dr. Mvelase.
Best regards,
Affinity Health Management Team
Affinity Health's reply21 Oct 2025, 08:42
Official
Good day Ms Eksteen,
We appreciate the opportunity to have resolved your complaint.
Your kind words will be shared with Dr. Mvelase.
Best regards,
Affinity Health Management Team
We appreciate the opportunity to have resolved your complaint.
Your kind words will be shared with Dr. Mvelase.
Best regards,
Affinity Health Management Team