FD
Fanwell D
1 reviews | Active since Sept 2024
07 Mar 2026, 01:43
Bad service and rude nurses
This medical insurance is nonsense, especially when it comes to security officers. You send a please call me in the morning around 07h00 am and then their nurse calls you in the middle of the night(00h10) while you're trying to sleep and nursing your pain, only to dismiss the fact that you need a doctor yet he/she is not there go examine you but relying on the information who giving him/her. They're good at prescribing cheap medication . Nurse Nkwanyana learn to have manners.
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Replies (2)
Affinity Health's replyOfficial
07 Mar 2026, 10:39Good day Fanwell
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and the frustration it has caused.
At Affinity Health, we strive to provide professional, respectful, and compassionate service at all times, and it is concerning to hear that this was not your experience. Your feedback regarding the timing of the call, the consultation process, and your interaction with Nurse Nkwanyana has been noted and will be escalated to the relevant team for review.
We take concerns about service and patient care very seriously and would appreciate the opportunity to investigate the matter further. Our Complaints Team will be in contact with you once we have concluded our investigation.
Thank you for your feedback, as it helps us improve our service.
Kind Regards
Affinity Health Management Team
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and the frustration it has caused.
At Affinity Health, we strive to provide professional, respectful, and compassionate service at all times, and it is concerning to hear that this was not your experience. Your feedback regarding the timing of the call, the consultation process, and your interaction with Nurse Nkwanyana has been noted and will be escalated to the relevant team for review.
We take concerns about service and patient care very seriously and would appreciate the opportunity to investigate the matter further. Our Complaints Team will be in contact with you once we have concluded our investigation.
Thank you for your feedback, as it helps us improve our service.
Kind Regards
Affinity Health Management Team
Affinity Health's reply07 Mar 2026, 10:39
Official
Good day Fanwell
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and the frustration it has caused.
At Affinity Health, we strive to provide professional, respectful, and compassionate service at all times, and it is concerning to hear that this was not your experience. Your feedback regarding the timing of the call, the consultation process, and your interaction with Nurse Nkwanyana has been noted and will be escalated to the relevant team for review.
We take concerns about service and patient care very seriously and would appreciate the opportunity to investigate the matter further. Our Complaints Team will be in contact with you once we have concluded our investigation.
Thank you for your feedback, as it helps us improve our service.
Kind Regards
Affinity Health Management Team
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and the frustration it has caused.
At Affinity Health, we strive to provide professional, respectful, and compassionate service at all times, and it is concerning to hear that this was not your experience. Your feedback regarding the timing of the call, the consultation process, and your interaction with Nurse Nkwanyana has been noted and will be escalated to the relevant team for review.
We take concerns about service and patient care very seriously and would appreciate the opportunity to investigate the matter further. Our Complaints Team will be in contact with you once we have concluded our investigation.
Thank you for your feedback, as it helps us improve our service.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
17 Mar 2026, 11:13Good Day Fanwell
We can confirm that our Complaints Team has been in contact with you to discuss your concerns and provide further clarity and assistance.
Should you require any further assistance, please do not hesitate to reach out. We're here to assist.
Kind Regards
Affinity Health Management Team
We can confirm that our Complaints Team has been in contact with you to discuss your concerns and provide further clarity and assistance.
Should you require any further assistance, please do not hesitate to reach out. We're here to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply17 Mar 2026, 11:13
Official
Good Day Fanwell
We can confirm that our Complaints Team has been in contact with you to discuss your concerns and provide further clarity and assistance.
Should you require any further assistance, please do not hesitate to reach out. We're here to assist.
Kind Regards
Affinity Health Management Team
We can confirm that our Complaints Team has been in contact with you to discuss your concerns and provide further clarity and assistance.
Should you require any further assistance, please do not hesitate to reach out. We're here to assist.
Kind Regards
Affinity Health Management Team